Get the answers to all your questions

If you've looked through these FAQs and still need assistance contact us at [email protected]

Yes, we provide open onboarding sessions to help you get the most out of RealGPT. These sessions cover best practices, common use cases, and tips for getting great results.

To help set clear expectations, here are things RealGPT currently cannot do:

• Cannot watch videos, listen to audio files, or access podcasts -RealGPT works with text and image files only
• Cannot access live market databases or proprietary data systems directly - However, it can analyze data you upload or search publicly available web information
• Cannot provide legal or financial advice - ReslGPT can help you understand documents and provide information, but always consult qualified legal and financial professionals for advice
• Cannot provide certified valuations – ReslGPT can help analyze comparable data and market trends, but cannot replace qualified valuers or appraisers
• Cannot make phone calls or send emails on your behalf - It can draft emails for you to send
• Cannot access paywalled websites or subscription services - Unless you provide the content directly

Yes, we welcome feedback to help improve RealGPT. Simply click the thumbs up or thumbs down button on any response and provide as much detail as you can about what worked well or what could be improved.

Once a conversation or document is deleted, it cannot be recovered. We recommend downloading any important documents or copying important information before deleting conversations.

Note down the error message and try refreshing your browser. If the error persists, contact support at [email protected] with details of what you were trying to do and the error message you received.

Response times can vary depending on the complexity of your request. Large document analysis, web searches, or file generation may take 1-2 minutes. If you're experiencing unusually slow performance (more than 5 minutes), try refreshing your browser. If the issue continues, contact [email protected].

First, check that:

• Your file is in a supported format (PDF, Word, Excel, images, text files)
• Your internet connection is stable

If problems persist, try refreshing your browser or contact support at [email protected].

We do not currently have a dedicated mobile app for RealGPT, but you can access it through your mobile web browser.

Try rephrasing your question or breaking it down into smaller, more specific requests. You can also provide more context, examples, or upload a relevant document to help RealGPT understand what you need.

Memories allow RealGPT to save important information that you want it to remember across all conversations - like your company details, preferred terminology, specific assets you're managing, or your usual processes. This means you don't have to repeat the same information every time you start a new conversation .Simply mention ‘save a memory’ in your request.

Yes, RealGPT maintains context within each conversation thread, so you can have ongoing discussions about specific projects or assets. You can return to previous conversations at any time.

Be specific in your requests and provide context. The more detail you give, the better RealGPT can help you.

Instead of: "Analyze this document"

Try: "Summarize the key risks and opportunities from this investment memorandum and highlight any areas requiring further due diligence"

Instead of: "Tell me about this sector"

Try: "Research current market trends in the logistics sector, focusing on yield compression and capital value growth over the last 12 months"

Instead of: "Create a report"

Try: "Create an executive summary of this portfolio performance data, highlighting assets with yields below our 6% target and any significant variances from budget"

Example prompts to try:

• "Summarize the key terms and important dates from this lease agreement"
• "Analyze this asset performance report and highlight any areas of concern"
• "What are the current investment trends in the industrial sector?"
• "Compare the performance of these assets based on the data in this spreadsheet"
• "Draft a professional email to an investor regarding the quarterly performance update"
• "Create a summary of this portfolio's performance for the last quarter"
• "Research recent legislative changes affecting commercial property investment in the UK"
• "Explain the key findings from this valuation report in simple terms for our board"
• "Analyze this rent roll and identify any assets where rent is significantly below market rate"
• "Summarize the main points from this acquisition due diligence report"

We do not currently offer a free trial of RealGPT.

Your subscription includes access to the full RealGPT platform, secure document storage, web search capabilities, document and image generation, and ongoing product updates.

Yes, you can delete conversations and documents at any time from your account. Once deleted, the data is permanently removed from our systems.

Your documents are securely stored in your account and only used to assist you with your requests. You maintain full ownership of your data at all times.

Only you and authorized users in your organization can access your data. Our support team may access conversations if you specifically request help with an issue. We do not share your information with third parties.

No, we do not use your documents, conversations, or any client data to train AI models. Your data remains private and is only used to assist you with your specific requests.

Yes, RealGPT is fully GDPR compliant. We handle all personal data in accordance with UK and EU data protection regulations.

Yes, RealGPT is built with enterprise-grade security. Your documents and conversations are encrypted and protected. We take data security seriously and follow industry best practices to keep your information safe.

Yes, your conversations are automatically saved and you can return to them at any time. You can also copy content from conversations or download any documents that RealGPT creates for you - simply ask for the file in a message.

You can run multiple conversation threads simultaneously, making it easy to work on different projects or assets at the same time.

Most responses are generated within seconds. More complex tasks like analyzing large documents, creating formatted files, or conducting web research may take a bit longer - typically 1-2 minutes. RealGPT will let you know when it's working on something that might take more time.

Yes, RealGPT can search for up-to-date information including market data, recent legislation changes, economic indicators, and news relevant to your investment needs. However, it cannot access paywalled content, watch videos, or access subscription-only databases.

RealGPT can create and edit images from text descriptions (e.g., "create an infographic showing our portfolio allocation by sector").

Yes, you can upload images and RealGPT can analyze them, extract text from them, or answer questions about them. For example, you can upload charts, graphs, or scanned documents.

Yes, you can create formatted document with RealGPT. Just specify what type of document you need (e.g., "create this as a Word document" or "put this in an Excel spreadsheet") and RealGPT will generate it for you to download.

We support common document formats including PDFs, Word documents (.doc, .docx), Excel spreadsheets (.xlsx, .xls), text files, and image files (JPG, PNG). Simply drag and drop or click to upload.

• Summarizing lengthy investment reports and due diligence documents
• Analyzing portfolio performance data and identifying trends
• Researching market trends and comparable assets
• Reviewing and extracting key information from contracts and agreements
• Drafting professional emails and letters to investors and stakeholders
• Creating executive summaries from complex financial documents
• Getting quick answers to investment-related questions
• Understanding complex legal or regulatory documents

RealGPT can assist with:

• Analyzing investment documents, reports, and financial data
• Generating professional reports and summaries
• Researching market information and trends
• Answering questions about your documents
• Creating executive summaries and briefings
• Drafting professional correspondence
• Analyzing data in spreadsheets
• General investment and asset management tasks

‍

Yes, if your needs grow or you require advanced automation workflows and dedicated account management, you can upgrade at any time. Contact [email protected] to discuss your options.

No technical knowledge required. If you can send a message, you can use RealGPT. Just type your questions or requests as you would to a colleague.

Simply log in to your account and start a new conversation. You can ask questions, upload documents for analysis, or request help with specific tasks. The interface is designed to be intuitive - just chat naturally with the AI as you would with a colleague. It works conversationally through an AI colleague called Ellie. Simply chat with them as you would with a team member - they'll help guide you through your request, ask clarifying questions if needed, and work with you to get the best results. Don't worry about getting your request perfect the first time; Ellie will help you refine what you need.

RealGPT gives you all the core AI capabilities you need - document analysis, content generation, web research, and intelligent assistance with your daily tasks. The full Ellie platform includes advanced automation workflows and a dedicated account manager, designed for larger teams with more complex operational needs. RealGPT focuses on giving you powerful AI assistance without the complexity.

RealGPT is a secure AI platform broght to you by Fifth Dimension. It’s built specifically for investment managers, asset management and other real estate professionals. It helps you analyze documents and data, generate content, search the web, and handle everyday tasks - all within a secure, real estate focused environment.